COURSE MATERIALS 
Unit 1 | Unit 2 | Unit 3 | Unit 4 | Unit 5 | Unit 6 | Unit 7 | Unit 8 | Unit 9 | Unit 10
Unit 1 | Unit 2 | Unit 3 | Unit 4 | Unit 5 | Unit 6 | Unit 7 | Unit 8 | Unit 9 | Unit 10 Interview with Peter Cook, Manager of Land Securities, owners of the White Rose Centre, Leeds.
Click on a topic or question in the right hand column to watch Peter Cook's response.
The video will automatically play in this window. You will need Flash Player 8 to view the clips. This is free to download from the Adobe website.
A broadband connection is preferable.
Video - click on a topic
- Introduction
- Who are Land Securities?
- Five core values
- Who are your customers?
- What services do you provide?
- Customer Services
- Services to disabled people
- Opening hours
- Customer services for tenants
- Changes in retailing over last 5 years
- What changes do you anticipate in the next 5 years?
- Marketing
- TV advertising
- Corporate social responsibility
- Social events
- Sponsorship
- Interacting with schools
- BTEC in Retail
